Event details

The basics buyers see. pretix core

Event name

Venue

Starts

Ends

Timezone

Event type

Timed-entry drives per-slot capacity + the multi-attraction basket. pretix subevents

Description

Tickets

Ticket types, quantities, prices and how each one is issued & shown.

Ticket types pretix items

Live list. The fee summary updates as you type, so you always see buyer-pays vs you-receive.

Name	Qty	Price	Buyer pays	You receive	Issue	Visibility

Add a ticket type

Ticket name

Total quantity

Ticket price

Booking fee to buyer

Passed on top of the price (like Ticket Tailor's booking fee).

Min per order

Max per order

How are tickets issued?

Both issue our rotating anti-screenshot code. pretix-fc-access

Visibility & rules

Show quantity remaining on the event page Hide when sold out Require an access code to buy pre-sale unlock — pretix vouchers

Hide until a set date/time Hide after a set date/time Send to waitlist when sold out pretix-fc-waitingroom

Buyer will pay£0.10

Payment processing (Stripe/Square, illustrative 1.5% + 20p)−£0.20

Platform / booking fee retained£0.00

You receive per ticket−£0.10

Split payments & app fees: pretix-fc-square · Stripe Connect

Dynamic pricing

Auto-escalating tiers by date or % sold, with a live scarcity badge. pretix-fc-pricing

Ice Skating — Adult (Peak) ladder Standard active · 1,180 left

#	Tier	Price	Allocation	Advances
0	Early bird	£12.00	500	at 100% sold	done
1	Standard	£15.00	2,000	on 15 Dec	active
2	Final release	£18.00	—	(last)

Shop shows “only N left at this price”; price steps automatically when a tier sells through or its date passes.

Add-ons & products

Upsells in the basket — some timed & capacity-limited so they never oversell. pretix add-on products

Add-on	Price	Type	Availability
Luxury Hot Choc & Gingerbread (2)	£20.00	standard	Unlimited
Skate Aid (Polar Bear)	£6.00	timed slot	Capped per session
Hideaway — Table Tennis 30m	£5.00	timed slot	Capped per slot
Mug of Mulled Wine / Cider	£6.50	standard	Unlimited

Timed add-ons use their own quota, so a 3pm table-tennis slot closes when full — checkout reservation prevents oversell.

Donations

Let customers add a donation at checkout. pretix free-price product

Allow customers to make a donation

Donation title

Suggested amount

Description

Accessibility & carer tickets

Disability accreditation flow with a free carer ticket on approval. pretix-fc-carer

Enable carer / essential companion tickets Applicant uploads proof; on approval a £0 carer voucher is issued.

Accepted proof

Carer ticket links to

Requests appear in the control panel for review; approve → voucher code emailed automatically.

Discounts & access codes

Percentage / fixed discounts and pre-sale unlock keys. pretix vouchers

Discount codes

Code	Discount	Uses	State
WINTER10	10%	340	Active
SCHOOLS25	25%	51	Active
EARLYBIRD	£3 off	112	Ended

Access keys pre-sale

Key	Purpose	Uses	State
PRESALE-KISS	Kisstory pre-sale unlock	220	Ended
LOCALS	BR postcode early access	96	Active

Share & embed

Push this event to your website and socials. Every link is tracking-tagged. pretix-fc-embed

Embed on your website

Paste this where the ticket picker should appear — checkout runs inline, buyers stay on your site.

<script src="https://tickets.tixstage.com/widget/v1.en.js" async></script>
<pretix-widget event="https://tickets.tixstage.com/festival-crowd/ice-skating/"></pretix-widget>

Tracked share links

Channel	Link
Instagram bio
Promoter DJ_MARK

Shares attribute back into Intelligence → Campaign panel. OG / Twitter / schema.org tags added automatically so links unfurl with your artwork.

Get ready to publish

Finish these steps to go live. 1 left.

✓
Event details
Ice Skating — Beckenham Winter Gardens
✓
Tickets
General Admission + 6 types configured
!
Payment method
Connect Stripe or Square so buyers can pay you

Orders & attendees

Issued tickets, buyer records and self-serve changes. pretix orders pretix-fc-tracking

Issued

8,910

Orders

3,860

Remaining

3,090

Self-serve changes

214

Customers can log in to upgrade GA→VIP (pays difference), transfer, add extras, or list for face-value resale (pretix-fc-resale).

Check-in

iOS/Android scanner, offline lane, reason-rich results — incl. tickets sold elsewhere. pretixSCAN fork pretix-fc-import

Checked in

10,330

Remaining

1,440

Imported (other platforms)

640

A ticket bought on Skiddle scans with a real answer (valid / used / voided) instead of a bare “invalid”. Rotating QR defeats screenshots; offline lane validates against a local shared DB.

Intelligence

Funnel, campaign ROAS, geography and the cross-event customer record. pretix-fc-tracking pretix-fc-dashboard

End-to-end conversion

18.5%

Best ROAS

45.7×

Repeat-buyer rate

38%

Waitlist

640

Full account dashboard opens separately — this tile block is the at-a-glance summary.

Payments

How buyers pay you — and how fees split. Stripe Connect pretix-fc-square

Payment systems

Provider	Mode	Split / app fee
Stripe (Connect)	Live	Application fee % + min/max
Square	Sandbox	app_fee_money (single seller)

Different events can use different providers. Live secret keys are entered by you in the provider settings — never stored in the repo or image.

Team & access

Role-based access with a full audit log. pretix teams

Member	Role	Scope
thom@halo-halo.co.uk	Owner	All events
Martin@halo-halo.co.uk	Manager	All events
Gate staff (5)	Check-in only	Scanner app

Every action is logged; least-privilege by default (GDPR accountability).

Capacity & quotas

The real capacity control — a quota can span several ticket types and per-slot subevents. pretix quotas

Quota	Applies to	Size	Sold	Available
Rink — 15:30 session	Adult, Child, Family, VIP	120	102	18
VIP Rinkside (all slots)	VIP Rinkside	5	5	0 · sold out
Skate Aid stock	Skate Aid add-on	60	41	19

One quota shared across ticket types is how a session sells out as a whole; cart reservations hold stock during checkout so nothing oversells on a spike.

Checkout questions

Ask per-order or per-attendee questions — only what has a purpose. pretix questions

Question	Type	Asked	Required	Basis
Attendee name	Text	Per ticket	Yes	operational
Date of birth (Child)	Date	Per ticket	Conditional	age check
Access requirements	Multiple choice	Per order	No	special-category · explicit consent
How did you hear about us?	Choice	Per order	No	marketing

Questions can be shown only for specific products (e.g. DOB on Child) and can gate the ticket. Answers export with orders.

Seating plan

Reserved seating for seated attractions (e.g. Circus big-top). pretix seating

Circus big-top — reserved On

Buyers pick exact seats; the map locks held seats live during checkout.

Seats mapped

480

Sold

312

Held in baskets

Skating & Golf stay general-admission (timed slots); only the Circus uses a seat map. Price categories map to seat zones.

Gift cards

Sell and redeem gift cards across all your events. pretix gift cards

Active cards

146

Outstanding balance

£2,930

Redeemed (season)

£4,110

Accept gift cards at checkout & box office Sell gift cards as a product buyer chooses amount; issued as a redeemable code

Organiser-wide — a card bought against the Winter Gardens works at your summer events too.

Memberships & season passes

Season tickets that unlock or discount entry across dates. pretix memberships

Membership	Grants	Valid	Holders
Winter Season Skate Pass	Unlimited off-peak skating	Sep–Jan	210
Family Winter Pass	4× entry any attraction / visit	Sep–Jan	96

A membership can be required by, or discount, specific ticket types — checked automatically at checkout and at the gate.

Sales channels

Where tickets sell — each with its own fees, availability and reporting. pretix sales channels

Channel	Status	Fees
Online shop / widget	Live	Booking fee 75p
Box office / POS	Live	Onsite fee 50p
Resellers (Skiddle / Fever)	Feed	Imported, no double-fee

A ticket type can be hidden from a channel (e.g. VIP online-only). Onsite vs online vs reseller split shows on the dashboard.

Emails & reminders

Order confirmation, event reminders and broadcasts. pretix mail

Email	Trigger	Status
Order confirmation + ticket	On payment	On
Event reminder	24h before your slot	On
Abandoned-cart nudge	1h after checkout started	On · pretix-fc-tracking
Post-event review request	Day after attendance	Off

Templates are editable per event; marketing broadcasts respect PECR consent state. Multi-checkout sends one confirmation + a per-event email.

Ticket & badge layout

Design the PDF ticket and any on-site badges. pretix ticket outputs

PDF ticket logo, event, slot, seat, rotating QR Apple / Google Wallet pass Printed badge (lanyard) for staff / VIP

QR content

The rotating QR is online-validated; offline lanes fall back to the static secret against the shared local DB.

Invoicing

Automatic VAT invoices, numbering and buyer addresses. pretix invoices

Generate invoices automatically on payment Ask business buyers for a VAT ID reverse-charge handled by tax rules Attach invoice PDF to the confirmation email

Invoice number prefix Registered address

Cancellations issue matching credit notes; everything exports for your accountant.

Exports & reports

Organiser-owned data, exportable any time. pretix exporters pretix-fc-dashboard

Report	Format	Covers
Orders	CSV / XLSX	Every order + cost breakdown
Attendees / issued tickets	CSV / XLSX	Per-ticket, incl. check-in status
Sales by event / ticket type	CSV / XLSX	Paid, free, add-ons
Campaign intelligence	CSV	Sessions → sales → ROAS
Payout / settlement	PDF / CSV	Money released, fees, chargebacks

Scheduled exports can email nightly; the API + reseller feed cover machine access. Your data, exportable at any time.

Tax rules

VAT rates per product, with reverse-charge and exemptions. pretix tax rules

Rule	Rate	Applies to	Notes
Standard VAT	20%	Skating, Circus, Golf, add-ons	Included in price
Zero-rated	0%	Carer (free)	—
Reverse charge	—	Business buyers w/ valid VAT ID	EU reverse-charge

Prices shown to buyers are gross; the VAT split feeds the dashboard's net-sales breakdown and the invoices.

Customer accounts

Buyer logins for self-service — the front door to the single customer record. pretix customer accounts pretix-fc-tracking

Let customers create an account & log in Self-service: re-download tickets, transfer, change details Self-service: upgrade GA → VIP (pays difference) pretix OrderChangeManager Self-service: list for face-value resale pretix-fc-resale

An account ties every purchase, transfer, scan and consent change to one customer_id — the cross-event record behind orders/year, CLV and RFM.

Integrations & API

Connect the rest of your stack. pretix API + datasync

Integration	Purpose	Status
REST API + webhooks	Read/write orders, live events	Token active
Meta / TikTok / Google CAPI	Server-side conversions (consent-gated)	pretix-fc-tracking
Skiddle / Eventbrite / Fever	3rd-party sales ingest + reseller feed	pretix-fc-import / embed
Mailchimp / CRM	Consent-safe audience sync	Available

Live third-party ingest: /api/fcimport/…/ingest · Reseller feed: /fcembed/feed.json

Event details

Tickets

Ticket types pretix items

Add a ticket type

Dynamic pricing

Ice Skating — Adult (Peak) ladder Standard active · 1,180 left

Add-ons & products

Donations

Accessibility & carer tickets

Discounts & access codes

Discount codes

Access keys pre-sale

Share & embed

Embed on your website

Tracked share links

Get ready to publish

Orders & attendees

Check-in

Intelligence

Box office settings

Multi-checkout On pretix cross-event cart

Checkout form data-minimised by design

Refund Protection pretix-fc-refundprotect

Payments

Payment systems

Team & access

Capacity & quotas

Checkout questions

Seating plan

Circus big-top — reserved On

Gift cards

Memberships & season passes

Sales channels

Emails & reminders

Ticket & badge layout

Invoicing

Exports & reports

Tax rules

Customer accounts

Integrations & API