Terms & Conditions

Tickets & delivery

Tickets are delivered electronically by email immediately after purchase, as a PDF attachment and a link to your order page. No physical delivery takes place; present your e-ticket (printed or on your phone) at the event entrance. If your ticket does not arrive within 30 minutes, check your spam folder or contact us and we will re-send it free of charge.

Cancellations & refunds

If an event is cancelled by the organiser you will be offered a full refund of the ticket price. If an event is rescheduled your ticket remains valid for the new date, or you may request a refund. Statutory cancellation rights for leisure events with a fixed date are limited by law; beyond that, refunds for change of mind are at the organiser's discretion as stated on the event page. Approved refunds are returned to the original payment method within 5-10 working days.

Your order

Your contract for the event is with the event organiser named on the event page; TixStage acts as ticketing agent. Booking fees, where charged, are shown before payment. Tickets may not be resold above face value except through our official resale service.

Contact

Questions about these terms: customer service.